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Service Writer (Nappanee)

Welcome to Plevna Implement Company! We are a family-owned, full-line Fendt & Massey Ferguson farm equipment dealership providing superior farm machinery sales and service support since 1945, headquartered just outside of Kokomo, Indiana in the town of Plevna. Since day one, Plevna Implement Company has focused on personalized, customer-first service, committing to deliver excellent service with the highest integrity.

We’re Hiring:

A Service Writer for our Service Department in Nappanee, IN. As a Service Writer, you will be a key connection point between our customers, service technicians, warranty support, parts department, and service management. You will help keep service work moving by opening and managing repair work orders, helping finalize billing, supporting warranty claim closure, coordinating customer communication, and assisting with job scheduling and repair authorization. This role is ideal for someone who is organized, detail-oriented, customer-focused, and comfortable communicating clearly with multiple stakeholders throughout the repair process.

This job might be for you if you:

• Are organized, detail-oriented, and able to keep work orders moving from opening through final billing and closure
• Communicate clearly and promptly with customers, technicians, service management, warranty support, and parts personnel
• Enjoy helping customers understand repair status, invoice details, repair authorization, scheduling, and next steps
• Can coordinate several priorities at once, including service workflow, job scheduling, pickup/delivery communication, and critical parts follow-up
• Are comfortable answering and facilitating phone communication in a professional, helpful, customer-first way
• Take ownership of follow-through and can help resolve customer issues or questions in a timely, effective manner
• Believe in Plevna’s mission to help operators achieve long-lasting success with their equipment through personalized, customer-first service experiences.

We offer:

An excellent work environment, competitive wages, benefits including paid time off, insurance (health, dental, vision, disability), profit sharing, and a 401k with company match.

What you will be doing:

• Open new service repair work orders for technicians and capture the details needed to complete the requested work.
• Help finalize and close service repair work orders by coordinating billing details with service personnel, management, and customers.
• Communicate invoice details and help ensure payment is collected before customer machinery is returned.
• Work with warranty staff to help facilitate the closing of customer warranty claims for the brands supported by the company, following applicable warranty policies and procedures.
• Assist service management in monitoring older or inactive work orders and helping push them toward completion and closure.
• Support the service team’s workflow through customer communication, repair authorization, job scheduling, and pickup/delivery coordination as needed.
• Coordinate with the parts department and service personnel on critical parts needed to complete service repairs in a timely way.
• Answer and facilitate dealership phone communication professionally, helping callers get the answers or assistance they need.
• Help resolve customer questions, concerns, and issues in a timely and effective manner.
• Uphold the company’s Core Values of Service, Commitment, Integrity, and Partnership in day-to-day communication and follow-through.

Keys to success in this role:

• Work Order Administration: Keep repair work orders accurate, current, and moving toward timely billing and closure.
• Customer Service Support: Help create a smooth service experience by supporting communication, scheduling, repair authorization, parts coordination, and issue resolution.
• Communication: Represent the dealership well through timely, professional phone and in-person communication that helps customers and team members get what they need.

If you are ready to play an important role in supporting customers, technicians, and service department success, we would like to talk with you about joining the Plevna Implement Company team in Nappanee.